Contact Middletown Water Restoration

What can you do while you wait for the crew in Middletown?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• If water is coming in from outside after heavy rain near Fall Creek, move valuables to a higher floor and stay out of moving water.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What does the person who answers need to know?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether you were able to close the main valve.
• Whether the water came from inside the house or from outside.
• If you've seen standing water when you look in the crawl space access.
• When it started, even if it's a guess.
• The name of your insurance company, if you've already decided to file.
• If any outlets or appliances are in the water.
• If there's a dog or other pet the crew should know about.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

How does the first visit to your house work?

The visit opens with the source and safety, since drying can't start while water is still coming in.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

What's worth knowing about water damage in Middletown homes?

Typical houses here are two story, American Foursquare, ranch and bungalow homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. If you're not sure about any of it, the crew will check when they arrive.

Does this page cover your part of Middletown?

Homeowners in these parts of Middletown use this page:

• Locust Street Corridor · homes from the 1900s, most with basements
• High Street Residential Area · finished basements are common
• Apple Downs Subdivision · finished basements are common
• Cottage Avenue Neighborhood · much of it from the 1940s to 1970s, basements are common
• North 10th Street Area · built mostly in the 1940s to 1960s, basements are common

Calls from nearby Daleville, Chesterfield, Yorktown, Edgewood, Pendleton, Wilkinson and New Castle reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?